Privacy Policy
This policy explains how Shea handles information across the customer app, partner tools, delivery workflow, and admin platform.
Effective date: October 4, 2026
Information we collect
Shea may collect account details, phone or email login data, delivery addresses, beauty preferences, order activity, device information, and support messages. If you request iPhone beta access, we collect the invitation email you submit. Location data is used only when you allow it, mainly for delivery and nearby service experiences.
How we use information
We use information to create accounts, process orders, connect customers with partner stores and drivers, improve product discovery, secure sessions, prevent abuse, send operational updates, and provide customer support.
Security
We use access controls, token-based authentication, protected backend APIs, and operational safeguards to reduce unauthorized access. No digital service is perfectly secure, but we design Shea to limit risk and protect daily usage.
Retention and deletion
We keep information for as long as needed to provide Shea, meet legal or accounting obligations, resolve disputes, and protect the platform. You can request account deletion or correction through the app or by contacting support.
Your choices
You can update profile details, manage permissions on your device, request access or deletion, and opt out of non-essential communications where supported. Essential order and security messages may still be sent.
Contact
For privacy questions, account requests, or deletion requests, contact us at support@shea.openzey.com.